Privacy Policy

Last Updated: 09/08/2026

At ZORO-HUB, operated by Pankaj and Ravi, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you when you use our website or purchase our products.

Business Name: ZORO-HUB
Founders: Pankaj and Ravi
Year Started: 2026
Email: happycubstories82@gmail.com
Business Address: 207/42 D, East of Kailash, New Delhi – 110065, India

By using our website or placing an order, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

Full name
Billing and shipping address
Email address
Mobile/telephone number
Order and transaction details
Information you provide when contacting customer support
Information required to process returns, refunds, exchanges, or complaints

Account Information

If you create an account, we may collect your login credentials and information associated with your account.

Payment Information

Payments may be processed through third-party payment gateways. We generally do not directly store complete debit-card, credit-card, banking, or other sensitive payment credentials on our own systems.

Technical Information

When you visit our website, certain information may automatically be collected, including:

IP address
Browser type
Device information
Operating system
Pages visited
Website activity
Referring website
Approximate usage and interaction information

2. How We Use Your Information

We may use collected information to:

Process and fulfil your orders
Arrange shipping and delivery
Process payments, refunds, returns, and exchanges
Communicate with you regarding your orders
Respond to customer-service requests
Provide order updates and important service notifications
Improve our website, products, and services
Prevent fraud, misuse, and unauthorized activity
Maintain business and transaction records
Comply with applicable laws and legal obligations
Send promotional communications where permitted and, where required, with your consent

We will use personal information only for legitimate business purposes and in accordance with applicable Indian law.

3. Cookies and Similar Technologies

ZORO-HUB may use cookies and similar technologies to improve website functionality and understand how visitors use our website.

Cookies may help us:

Remember shopping-cart or website preferences
Keep certain website features functioning
Understand website traffic and usage
Improve website performance
Support marketing or analytics activities, where applicable

You can generally control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

4. Third-Party Services

We may use trusted third-party service providers to operate our business, including:

Payment gateways
Shipping and logistics providers
Website hosting providers
E-commerce platforms
Analytics providers
Marketing and communication services
Customer-support tools

These third parties may receive information necessary to provide their services. We expect service providers handling customer information to maintain appropriate security and confidentiality.

Third-party services may have their own privacy policies and terms. Customers should review those policies where appropriate.

5. Data Sharing and Disclosure

We do not intend to sell your personal information for monetary consideration.

We may share necessary information with service providers, delivery partners, payment processors, technology providers, professional advisers, or government/law-enforcement authorities where reasonably necessary to operate our business, fulfil orders, prevent fraud, protect rights, or comply with legal obligations.

We may also disclose information where required by applicable law, court order, governmental authority, or lawful request.

6. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the internet.

7. Data Retention

We may retain personal information for as long as reasonably necessary to fulfil the purposes described in this Policy, including order fulfilment, customer support, accounting, taxation, dispute resolution, fraud prevention, legal compliance, and other legitimate business requirements.

When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal and regulatory requirements.

8. Customer Rights

Subject to applicable Indian law and any conditions or limitations provided by law, you may have rights regarding your personal information, including rights to:

Request information about processing of your personal data
Request correction of inaccurate or incomplete information
Request deletion/erasure where legally applicable
Withdraw consent where processing is based on consent
Raise a grievance regarding the handling of your personal information
Exercise other rights available under applicable data-protection law

To exercise a privacy-related right or raise a concern, contact us at happycubstories82@gmail.com.

We may need to verify your identity before processing certain requests.

9. Children's Privacy

Our website is not intended to knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can review and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, or applicable laws.

Any updated version will be posted on this page with a revised "Last Updated" date.

11. Contact Us

If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

ZORO-HUB
Founders: Pankaj and Ravi
Email: happycubstories82@gmail.com
Business Address: 207/42 D, East of Kailash, New Delhi – 110065, India

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period.

Note: This Privacy Policy is intended as a general e-commerce privacy-policy template and should be reviewed and customized for ZORO-HUB's actual data practices, technology providers, payment gateways, advertising tools, and legal obligations before publication.