Shipping policy

Shipping Policy

 

At ZORO-HUB, we aim to make delivery simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Order Processing

Orders are normally processed within 0-7 Days business days after successful payment and order confirmation.

Orders placed on weekends or public holidays may begin processing on the next business day.

During sales, promotional events, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to communicate the updated timeframe.

2. Shipping Methods

Depending on your delivery location and product availability, we may use:

  • Standard courier delivery

  • Express delivery, where available

  • Other reliable logistics partners selected by ZORO-HUB

The shipping method available for your order will be displayed during checkout or communicated to you where applicable.

3. Delivery Timeframes

Estimated delivery time:

7-14 Days

Delivery estimates may vary based on your location, courier availability, weather conditions, public holidays, operational disruptions, and other circumstances beyond our reasonable control.

The delivery timeframe begins after your order has been processed and handed over to the applicable shipping partner, unless otherwise stated.

4. Shipping Costs

Shipping charges are:

As Per Billing

Any applicable shipping charges will be displayed before you complete your purchase.

From time to time, we may offer free shipping, promotional shipping rates, or location-specific delivery offers.

5. Tracking Information

Once your order has been shipped, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or another available communication method.

Tracking information may take some time to become active after the courier receives the package.

6. Delivery Address

Customers are responsible for providing a complete and accurate shipping address, including:

  • Full name

  • House/building number

  • Street/locality

  • City

  • State

  • PIN code

  • Contact number

ZORO-HUB may not be responsible for delays or additional costs resulting from incorrect, incomplete, or outdated delivery information provided by the customer.

7. Delivery Issues

If your package appears delayed, please first check the tracking information provided by the courier.

If the package has not arrived within a reasonable period after the estimated delivery date, contact us at:

happycubstories82@gmail.com

We will assist in communicating with the courier and investigating the shipment.

8. Damaged Packages

If the package appears visibly damaged at the time of delivery, customers should, where reasonably possible, document the condition with photographs or video before opening the package.

If the product itself is damaged, defective, incorrect, or missing, please contact us as soon as possible at happycubstories82@gmail.com with your order details and supporting photographs/videos.

9. Delivery Delays

Delivery may be delayed because of circumstances beyond our reasonable control, including:

  • Severe weather

  • Natural disasters

  • Public holidays

  • Courier disruptions

  • Strikes

  • Government restrictions

  • Incorrect address information

  • High seasonal demand

  • Transportation or logistics disruptions

We will make reasonable efforts to assist customers when delays occur.

10. Undelivered or Returned Packages

If a shipment is returned to us because of an incorrect address, repeated failed delivery attempts, refusal to accept the package, or other customer-related reasons, we may contact you to arrange a re-delivery.

Additional shipping charges may apply where permitted and communicated to the customer.

11. International Shipping

[INTERNATIONAL SHIPPING: AVAILABLE / NOT AVAILABLE]

If international shipping is available, delivery time and shipping charges will depend on the destination country and shipping method selected.

Customers receiving international shipments may be responsible for applicable customs duties, import taxes, local charges, or other fees imposed by the destination country, unless expressly stated otherwise.

ZORO-HUB cannot guarantee that every product can be shipped to every country.

12. Contact Us

For questions regarding shipping or delivery, please contact:

ZORO-HUB
Email: happycubstories82@gmail.com
Business Address: 207/42 D, East of Kailash, New Delhi – 110065, India